Return policy Infrastretch MassageMat

At Flamengo we want you to be satisfied with your experience with the Flamengo infrastrettretch massage mat. Our return policy offers you flexibility and peace of mind, both inside and after the first 30 days, depending on the situation.

Try the infrastructure massage matt 30 days

You have the option of the Infrastructure Massage Mat To try for 30 days. If the product does not meet your expectations, you can return it within this period, provided that it is in perfect, original condition. This means that the product must be clean and free of traces of use, and complete with all accessories and manuals. The original packaging must also be in good condition.

Returns due to defects within 30 days

In case of problems with the Infrastructure Massage Mat You can report this to us within 30 days of receipt from a factory error or production error. We offer a simple return process for defective products.

Damage caused by incorrect use, accidents or not following the user instructions is not covered by the return policy. Return shipments are only possible for purchases made via the Flamengo website and do not apply to purchases through third parties.

Support after 30 days

If after the first 30 days you experience problems that are due to factory errors or that fall under the warranty, you can still be eligible for a replacement.

How do you start a return?

You can register a return shipment by sending an e-mail to info@flamengolife.nl. Please state your order number and indicate that the OM the Infrastructure Massage Mat goes along with a clear description of the problem or the reason for return. Our team will guide you and give the necessary instructions for the return process.

Conditions for return and replacement

To be eligible for a reimbursement or replacement, the returned product must be in good, original condition and carefully packed to prevent damage during transport. It is important that the original packaging, including all accessories and manuals, is included. Also add a copy of the purchase confirmation or invoice to speed up the return process.

Postage costs

For returns within the first 30 days, we take the shipping costs, both for defective and unused products. This means that you do not have to incur costs for returning, as long as the return falls within the set period and meets the conditions.

Inspection and processing of returns

As soon as we have received the returned item, our team will check it carefully to confirm that it meets the return conditions. If everything is in order or if the defect is confirmed, we will process a refund or replacement within around 5 working days.

Need questions or help?

For more information or questions about our return policy you can contact our customer service via info@flamengolife.nl. We are happy to help you further and ensure that you have a positive experience with Flamengo.